This page should set out how clients can raise a complaint, the firm’s internal process, expected response times, and the right to contact the Legal Ombudsman or SRA where appropriate.
This page should set out how clients can raise a complaint, the firm’s internal process, expected response times, and the right to contact the Legal Ombudsman or SRA where appropriate.
Placeholder compliance wording. Before the site goes live, this content should be reviewed and approved by the firm to ensure it reflects its exact regulatory position, complaints process, pricing, data practices and SRA requirements.